Wells Fargo has certainly experienced its fair share of heat in the past few years, but this current event involves a different kind of heat. An actual, real fire broke out in the banking giant’s data center in Minnesota, briefly disrupting online banking services. Mobile users across the country were unable to access their accounts through the mobile banking app, as well as other banking services. The bank issued a public explanation on Twitter.
“We’re experiencing system issues due to a power shutdown at one of our facilities, initiated after smoke was detected following routine maintenance. We’re working to restore services as soon as possible. We apologize for the inconvenience.”
Apparently, the incident occurred at a data center in Minnesota around 5 a.m. and was under control a short four hours later. Though the official number of people affected is unknown, we do know for sure that it was a nationwide disruption.
Fortunately, online banking services were only down temporarily for Wells Fargo — not nearly long enough for it to have posed any real risk, though it was almost definitely a frustrating experience for its mobile users.
The modernity of online banking allows people to connect all their bills, payments, and deposits in one single platform; 107 million people are able to pay for their car loans via their cell phone, greatly improving the process. If you’re unsure of your checking account balance, check your mobile app; if you’re not sure how much you owe in home loans, you can simply pull up your phone and find out. The ease and convenience of mobile banking is what makes the experience worthwhile, but it needs to be just that — easy and convenient. Had Wells Fargo’s online banking services had been knocked out of commission for a few days or more, they would’ve been battling a horde rather than a handful of grumpy Twitter users.
Fortunately, most data centers are never really at risk for such an occurrence. As Wells Fargo has proven, any problem that may arise will be handled as swiftly as possible.